Opario
The product

One Control Tower. Every part of the operation.

Each clip is the real product, recorded with demo data and a sample brand. On Scale and Enterprise, your Tower carries your own logo and colours.

Unified inbox

Every conversation, one screen.

PMS guest messages, every email inbox, team channels, the field app and WhatsApp, each with its own colour. Any message becomes a task in one click, with its photos copied across.

  • Threads merged per guest and booking
  • Shared and personal mailboxes
  • Team channels with threads, reactions and huddles
  • @mentions that stay open until answered

Harry runs it.Guest replies in your voice, earned channel by channel.

Northfield Stays · Control Tower
Operations

The whole day on one board.

Changeovers by housekeeper, open tickets by urgency and spot checks that are due. Ask Bobby who to call and he answers from your own trades list.

  • Changeovers, on site now, not started
  • Tickets red, amber, green
  • Spot checks overdue or unassigned
  • Trades list with who’s been used before

Bobby runs it.Ops, trades and changeovers, dispatched.

Northfield Stays · Control Tower
Finance

Numbers you can read, the day you need them.

Supplier reconciliation, Xero bookkeeping, client statements, property P&Ls and a VAT check, all from the same data.

  • Invoices matched to stays before payment
  • Approve and pay stay with a person
  • A P&L for every property
  • VAT checked before the quarter closes

Mary runs it.Invoices, Xero, statements and P&Ls.

Northfield Stays · Control Tower
CRM

Win the next owner without a spreadsheet.

Owner and booking pipelines, every contact joined to their bookings and messages, and the next step suggested on every deal.

  • Drag deals between stages
  • Suggested next steps from your own frameworks
  • Archived, never deleted in one press
  • Lead finding and outreach overnight

The lead agent runs it.Finds and researches leads, queues outreach for approval.

Northfield Stays · Control Tower
Field app

Proof of every clean, on every phone.

One app for housekeepers, maintenance and spot checkers. Pick a role to see what they see.

  • You choose what each role sees
  • Tasks pushed to their phone
  • Photo evidence on every job
  • Messages straight to the office

Bobby runs it.Watches every changeover and every ticket.

Looking as

Home1 of 5

Opens on today: who’s leaving, who’s arriving and which jobs are theirs. Nothing to search for.
Field app: Home
Revenue

The ten numbers that matter.

Revenue, target, occupancy, ADR, RevPAR, pace, lead time, length of stay, cancellations and channel mix, each opening to the properties behind it.

  • Live from the PMS
  • Every property opens its P&L
  • Empty nights flagged 14 days ahead
  • Median lead time by channel

Loyd runs it.Strategy across the business, with sources.

Northfield Stays · Control Tower
Tasks and My Desk

One task list for office and field.

Tasks with subtasks, owners and dates. A subtask given to someone lands on their desk, and on their phone if they work in the field.

  • Subtasks with their own owner and date
  • Comments with @mentions
  • Files and photos kept as evidence
  • Nothing closes while a subtask is open

Helen runs training.Modules from your own processes, for every new starter.

Northfield Stays · Control Tower
Security and control

Your data stays yours.

Kept apart

Every business’s data is separated in the database itself, so one business can never read another’s.

Everything on the record

Guest replies sent, invoices approved, statements changed and tasks closed each go into a log that can’t be edited, with who did it and when.

People decide

Money, booking changes, safety and complaints always go to a person. That rule’s in the code, not the settings.

See it with your own properties.