Short StayManagementSuite.
The full operating system for short-let and serviced accommodation operators. Your PMS, every inbox, your housekeepers, maintenance and spot checkers, your portfolio and your owners on one screen, with a named AI specialist running each department.
The real operations board, recorded with demo data and a sample brand.
Running 50 properties shouldn’t need 12 apps.
We run short lets ourselves. Every part of the suite started as a problem on our own desk. You get everything in the Opario core (inbox, CRM, tasks, team and training), plus the parts built only for short stay:
Guests on the PMS, owners on email, the team on WhatsApp, housekeepers texting photos. Something always slips.
Every conversation, one screen.
Your PMS sits inside the inbox. Guest messages are threaded by booking, beside every email inbox, team channels, the field app and WhatsApp, each coloured by where it came from. Reply from the same box and turn any message into a task.
- PMS guest messages, threaded by booking
- Every shared and personal email inbox
- Team channels with threads, @mentions and huddles
- Field app messages with their photos
- WhatsApp, with socials coming next
Harry runs it.He drafts every guest reply in your voice from the property info and today’s schedule. A person sends it until that channel has passed 50 reviewed cases.
We tried every field app going. None were built by operators, and the team worked around them.
Housekeeping, maintenance and spot checks, run from one board.
The operations dashboard shows the whole day: changeovers by housekeeper, open issues by urgency and spot checks that are due. The field app puts it in every team member’s hand. You control who sees what, push jobs to their phone, and every job comes back with times, a checklist and photos.
- Housekeepers: schedule and changeover checklists, room by room
- Maintenance and issues: reported, assigned, photographed, closed
- Spot checkers: checked against the same standard
- Clock in and out, so the shift log writes itself
Bobby runs it.He watches every changeover, finds the right tradesperson when something breaks and tells the guest what’s happening.
Home1 of 5
Opens on today: who’s leaving, who’s arriving and which jobs are theirs. Nothing to search for.
Gas certificates in a drawer, meter reads on someone’s phone, the owner’s contract in someone’s inbox.
Every property. Everything about it.
A full portfolio page for every property: the owner and their contract, compliance certificates with the date each one runs out, every utility and meter read, and its numbers. Red before it’s late, not after.
- Owner details and contract dates
- Gas, electrical, fire, licences and insurance
- Utilities, suppliers and meter reads
- Spot checkers record checks from the field app
| Harbour View 3 Owner: M. Ellis · contract to Mar 2028 | Gas due 12 Dec |
| Mill Lane Loft Octopus · meter read today | All in date |
| The Granary Fire risk assessment | Overdue 4 days |
| Riverside 12 Council tax · broadband · water | All in date |
Supplier invoices in one inbox, statements in a spreadsheet, Xero a month behind. Decisions wait for the numbers.
Numbers you can read, the day you need them.
Every supplier invoice is read, matched to the stay it belongs to and checked before it’s paid. Profit per property and for the business is there today, not after month-end.
- Supplier reconciliation, with anything charged twice held
- Bills and receipts to Xero once, never twice
- A P&L for every property and the business
- VAT checked before the quarter closes
Mary runs it.She reads the accounts inbox, matches each invoice to a stay and flags what doesn’t add up. Approving and paying stay with a person.
Month-end is a week of spreadsheets, and the first question from every owner is “what’s this line?”
Owner statements that build themselves.
Statements are generated from the bookings and the invoices, with every figure traceable to where it came from. A changed figure keeps its reason. Draft, checked, sent, paid: you see where every owner is at a glance.
- Statements built from bookings and matched invoices
- Click any figure to see where it came from
- Every change kept with who and why
- Client portal for owners, coming next
Mary runs it.She builds each statement, checks it against the month’s invoices and answers “what’s this line?” with the invoice attached.
Owner leads in one place, booking enquiries in another, last year’s guests nowhere.
An intelligent CRM built for short stay.
Every guest, supplier, owner and lead in one CRM, joined to the bookings and the messages. Pipelines for owners and for bookings, with the next step suggested on every deal.
- Owner and booking pipelines, kept apart
- Every message and call on the record automatically
- Lead finding and outreach, with a 14-day guard
- GDPR preferences respected on every send
The lead agent runs it.It finds operators and owners worth calling overnight and queues the outreach for a person to approve.
Pricing by gut feel, empty nights spotted too late, and no idea which property actually makes money.
More income per property.
Revenue against last year and target, occupancy, ADR, RevPAR, what’s on the books, lead time, length of stay, cancellations and channel mix. Each one opens to the properties behind it.
- Live from the PMS
- Empty nights in the next 14 days, flagged
- Channel mix and median lead time
- Every property opens its P&L
Loyd runs it.He reads across bookings, finance and operations and tells you what to fix first, with the sources behind it.
Built inside a working operator, not a lab.
Customer #1 is a UK short-let operator. These are its live figures, November 2026.
Works today with Uplisting. Zeevou’s next, and other PMSs follow on request.
From sign-up to live in about a week.
No migration project. You keep your PMS, your Xero and your email, and Opario plugs into them.
Tell us about the business
Two minutes on the form: your company, how many properties, which PMS.
Day 0Get your welcome code
We check the details and send the owner a code to set a PIN. Same working day.
Day 0 to 1Brand, team and properties
Your logo and colours, who does what, and every property. The Tower walks you through it.
Day 1 to 3Connect and go live
Plug in your PMS, Xero and email. A ready checklist turns green and the agents start work.
Day 3 to 7